Return and Exchange Policy
Return and Exchange Policy – Risport Store
To provide our valued customers with the best experience, Risport Store offers a return and exchange service under the following conditions:
Return and Exchange Conditions:
- Request Period:
- You can submit a return or exchange request within a maximum of 3 days from the date of receiving the order.
- Eligible Products:
- The service applies to sports shoes only.
- Product Condition:
- The product must be in its original condition at the time of purchase and unused.
- The defect must be due to an error or fault in the product from our side.
- Special Orders:
- Special orders, such as custom sizes and special edition shoes, are not eligible for return or exchange.
- Submission Period:
- Requests must be submitted within the specified time frame to ensure processing.
Return and Exchange Steps:
- Contact Us:
- Reach out to us via WhatsApp or direct messages on Instagram.
- Request Processing:
- Our support team will process your request within a maximum of 48 hours.
- For Exchange: The new product will be shipped, and the shipping details will be shared with you.
- For Returns: Our support team will request your bank details to process the refund within 2-7 business days.
Shipping Fees:
- The customer bears the shipping fees for exchanges.
- In case of returns, the shipping fees will be deducted from the refunded amount.
Important Notes:
- Product Condition:
- The store is not responsible for exchanging or refunding sports shoes that are proven to have been used or not kept in their original condition.
- Inspection:
- All products are inspected before shipment to ensure their quality. If you receive a damaged product, please contact our support team immediately for a replacement.
We always strive to provide the best for our valued customers. Thank you for your trust in us!